Auto-replies are a feature that can only be set up in the Uruguay WhatsApp Number Database Business app. This is a free messenger for businesses where you can post information about your company, launch mailings to your customer base, and create a product catalog.
Automatic replies in WhatsApp Business help:
Stay in touch with customers, even if they write outside of business hours. According to a HubSpot study, 82% of customers expect a response within 10 minutes, otherwise they go to competitors;
reduce the workload of managers, relieve them of some of the routine and burnout - according to a Gartner study, 90% of sales people feel burned out.
Overall, it's a useful thing if you're just starting to automate processes.
What are the three types of auto-replies in Uruguay WhatsApp Number Database
Auto-replies can be used to automate the main routine tasks of managers.
Welcome message
The template can be used in response to the first Uruguay WhatsApp Number Database message from a client and when responding to a message 14 days after the last dialogue.
Here are a couple of examples of welcome messages that you can upload to your template:
Good afternoon! This is the manager of [company name]. Tell us how we can help you."
The main thing is to follow the basic rules of business correspondence: say hello, introduce yourself, and only then get down to business.
"Not there"
The template can be set to be sent during hours when managers are not working. Such messages help retain clients, even if they wrote outside of working hours. For example:
"Hello! Thank you for your message. We are currently out of the office. We will contact you tomorrow between 9:00 and 12:00."
"We are open every day from 9:00 to 18:00. We will be happy to help you when we return."
The rule of this template is that the message should be polite and invite communication, not "cut off" it. It is good when the message has a predictable period of time in which you will return with a response.
Quick Answers
These are text templates that a manager can send in response to frequently asked questions — this can speed up the processing of requests and reduce the workload. In Uruguay WhatsApp Number Database Business, you can create up to 50 templates, select and send the one you need with one click of a button.
For example, in response to the message “Do you have delivery?” you can send a pre-prepared template “Delivery cost is 400 rubles, delivery is free for orders over 5,000 rubles.”
You can ask questions to the sales department or refer to competitors' examples - companies usually collect answers to such questions in the "FAQ" section on the website.