So in addition to reducing effort and expenses through new sales methods, the company is improving performance and making marketing more efficient in other ways. A happy customer is one who is satisfied with the consumption experience, which is why this perception is so closely related to the sales process: delivery of the product within the agreed deadline; items purchased matching the description on the leaflet and packaging label; personalized service; which includes an excellent after-sales service strategy.
However, when the client has However, when china dataset customers have a bad experience - for example, they purchase a broken product, are not properly maintained, are ignored when requesting a return, or do not engage in after-sales strategies, negative perceptions can develop, leading to growing dissatisfaction with the brand. Cimportant in determining the type of image a brand wants to create.
For example, when a clothing store displays its products in a cluttered manner or displays its products on low-quality hangers, customers will perceive it as an inferior brand. However, when the same clothes However, when the same clothes are presented well in a sophisticated manner and in a good presentation, customers will have a different perception. Customer perception plays a key role in user behavior.