Today we are going to talk about one of the most important stages of a sales process: after-sales.
Here on the blog we have already talked about topics that involve prospecting and negotiation !
Now, you will understand how to retain, build loyalty and expand your customer base!
To give you an idea, in a survey conducted by Zendesk, 95% of respondents said that a negative customer service experience affects their opinion of a company.
On the other hand, good service helps them to even publicize your team's work, which currently represents a great advantage in such a competitive market.
So, today I invite you to continue reading the gambling data brazil article to understand how to guarantee the success of your company and your client!
If you and your client have signed a contract, you must define outputs to deliver what was promised to the client and follow up in the best way possible.
Therefore, at this stage, it is essential that you work in a well-aligned manner with the other departments involved so that the client has the expected result.
At this point, the after-sales process begins.
The after-sales process does not begin only after the product has been delivered, but rather, as the name suggests, after the sale has been made.
So, at this stage, you can work on many strategies with these current customers, such as:
. Loyalty: Extend the relationship between your company and the customer, keeping them satisfied.
. Expansion: Plan how you can expand your customer’s lifetime with you.
. Retention: With satisfied customers and a process focused on keeping the customer in your sales cycle, making new purchases or renewing the contract, you can retain these customers.
Well, now that you know when to think about after-sales, understand the benefits of adding this step to your operation!