Within the insurance industry, one of the areas that most clearly demonstrates this change is claims management . Traditionally a complex and time-consuming activity, claims management can now be optimized through the integration of new technologies: digital tools, cloud-based platforms, artificial intelligence applications.
How and with what consequences is digital transformation phone number hk revolutionizing claims management in the insurance sector? Which tools are actually producing greater operational efficiency ? What is the relationship between digitalization and customer satisfaction throughout the insurance journey? Why are the most macroscopic effects of the use of new technologies traceable in the claims management process?
But before answering these questions and delving into the intervention methods that digital tools offer insurers in claims management, let's clarify the difference between the two probably most critical phases of the insurance life cycle: claims management and policy renewal.