At the same time, for the full scope of change brought about by digital transformation to be exploited, one condition must be met: the digitalization of the customer base .
The Utility sector, we have said, is undergoing a significant hk phone number transformation fueled by progress in the development of digital communication. Exploiting widespread digitalization to optimize costs is one of the undeniable advantages that the transition to a hybrid system of online and offline channels offers today to utility companies. The use of new technologies multiplies and diversifies customers' opportunities to interact with the company and at the same time directly impacts the reduction of printing and communication costs.