There is a variant of chatbots, which are live chats. In this case, they are also implemented within the website, so the user can start a conversation easily and, most importantly, in real time.
Unlike chatbots, you won't be able to see a list of frequently asked questions or relevant content here. Instead, you'll be notified that within X minutes, company staff will contact you to resolve all your questions through that same chat window.
With this option, it is possible that the waiting time for the user will increase a little, since immediacy is one of the main characteristics of chatbots. However, more personalized and complex queries can be addressed, which is why it is better to deal with the client.
Media Markt Live Chat
WhatsApp
In the case of WhatsApp, the operation is practically the canada cell numbers same as that of live chat. However, in this case the user can start a conversation without having to use the internal chat on the website. All they need to do is click on the WhatsApp logo and they will automatically be redirected to our company's chat.
If you are interested in knowing how you can get more out of this platform in your company, I leave you this article on how to integrate it into your marketing strategy .
WhatsApp Hannun
Facebook gives us the option to engage in conversation with our customers and users who have questions about our products or services. To do this, Facebook offers the option for users to contact us via chat.
In addition, there is the possibility of integrating the Facebook chat into our website, so that it appears as a window at the bottom right of the website and makes it easier for the user to contact someone from the company.
Facebook Messenger Lekue
These are the best ways to implement a conversational marketing strategy . It is important to keep in mind that all the interactions we generate through conversational marketing allow us to obtain very valuable information about customers.
Therefore, having a database is essential to store, organize and use them to offer the customer a better shopping experience.
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