Just as with face-to-face conversations, companies need to maintain a friendly, courteous tone while still using professional language. Achieving the right balance between tone and language is a key element in any type of customer service, especially in the case of emails.
Customer service email is vital to a company's image.
Having a response time of less than four hours can mean a really positive image.
Avoid overly technical language
You need to understand the difference between vietnam telegram data a good, detailed explanation and using really technical language. Any kind of explanation that requires technical jargon should be explained in detail and using colloquial language. Considering examples and analogies with other activities can be very useful.
Be mindful of time
The response time for customer service is one of the most important elements of all. In other words, it should be a fairly quick response time. A delay of 24 hours is acceptable, but ideally it should be less than 12. If the response is not simple, you can let the customer know that.
If you have a quick response, this can become one of the company's workhorses, one of its strengths.
Pay attention when using response templates
Using templates to make a quicker response can be a great tool in terms of time and overall effectiveness, but it can be dangerous. Many times, if they are not edited enough, they tend to look too impersonal. This will cause the customer to lose confidence in the support channel, seeking support by phone or in person.
Provides additional contact information
In the same email to customer service, additional information regarding other contacts should be provided. For example, include a telephone extension, or direct buttons to social networks, from Facebook to WhatsApp.